Service Delivery Manager

For your customer portfolio, you are responsible for the coordination and organisation of their Customer Care. You organise the operational follow-up of incoming issues or improvements and coordinate the planning to effectively resolve them, and this while always keeping close attention to the agreed budgets.
You are responsible for escalations of your clients and work with your peers to resolve issues.
You are in close contact with your customers, understand their strategy to support them with their roadmap content definition.
You take part in discussing and implementing new service delivery strategies to improve the overall customer experience.

You have your residence in Belgium and speak fluent Dutch and English. French is a plus.
You have at least 2-5 years of experience with the Microsoft Suite: MS Dynamics 365 CRM or Business Central and/or affiliated solutions like Powerapps, Azure, Powerautomate,… either as Service Delivery Manager or as consultant.
You have a strong affinity with IT and master 1 or more key business domains like Finance, Sales, Logistics, Manufacturing.
Other qualities: eye for detail, strong focus on customer centricity
Excellent communicator.
You put your client first and travel between your home office, work office and customer when needed.

Top of market salary package (company car, insurances, meal vouchers, bonus, net allowances, ...)
Flexibility in a hybrid working environment where you can work from our various locations.
Tailor-made training courses to support your professional development.
Challenging projects, top colleagues, and fun company events.
A growing, financially healthy, and international organisation with a focus on product development in Microsoft Dynamics.

Apply now!